Welcome to Boxha Coffee and Roasters! Before you embark on a journey through the delightful world of our coffee beans, please take a moment to familiarize yourself with our Terms and Conditions. By accessing or using our website, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please refrain from using our website.
1. General
a. Acceptance of Terms: By using our website, you agree to be bound by these Terms and Conditions.
b. Age Restriction: You must be 18 years or older to make purchases on our website.
c. Accuracy of Information: We strive to provide accurate and up-to-date information, but we cannot guarantee the completeness or accuracy of the content.
2. Ordering and Payment
a. Order Confirmation: After placing an order, you will receive an email confirmation. This serves as acknowledgment of your order but does not constitute acceptance.
b. Pricing: Prices are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion.
c. Payment: All payments are processed securely. We do not store credit card details and do not share customer information with third parties.
3. Shipping and Delivery
a. Shipping Fees: Shipping fees are calculated at checkout and are the responsibility of the customer.
b. Delivery Times: While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers.
c. International Orders: Customers are responsible for any customs fees or taxes associated with international orders.
4. Returns and Refunds
a. Returns Policy: If you are not satisfied with your purchase, please refer to our Returns Policy for information on returns and exchanges.
b. Refund Process: Refunds will be processed in accordance with our Returns Policy.
5. Intellectual Property
a. Copyright: All content on our website is the property of Boxha Coffee and Roasters and is protected by copyright laws.
b. Trademarks: All trademarks, service marks, and trade names are the property of Boxha Coffee and Roasters.
6. Privacy Policy
a. Privacy: Our Privacy Policy outlines how we collect, use, and protect your personal information.
b. Cookies: By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Oman. Any disputes will be subject to the exclusive jurisdiction of the courts of Oman.
Thank you for choosing Boxha Coffee and Roasters for your coffee bean needs! We hope you enjoy your coffee experience with us. If you have any questions or concerns, please don’t hesitate to contact us.
Refund Policy
Overview
At Boxha Coffee and Roasters, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at (info@boxhacoffeeandroasters.com)
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always reach out to us for any return questions at (info@boxhacoffeeandroasters.com)
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food or beverages).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at